CAN I RETURN A PRODUCT IF I'M NOT HAPPY WITH IT? Yes,
If you find that the product is unsuitable please return it in it's ORIGINAL CONDITION AND UNUSED with all packaging and tags intact within 14 days of purchase for either refund or exchange. We do not offer a free returns service. you need to return the goods in the original condition. If the packaging is damaged we cannot sell the goods and so we charge £10. If your Goods are damaged on delivery refuse the delivery.
Please return the order to:
INDOOR ROCK RETURNS DEPT
TOP FLOOR
44 LIGHTBURN ROAD
ULVERSTON
CUMBRIA
LA12 0AU
Most importantly we suggest you use a recorded method of carriage to return the goods to us ( check which is appropriate with carrier ). We cannot be held responsible for items lost or delayed in transit on the way back to us.
WHAT HAPPENS IF THERE IS A FAULT WITH A PRODUCT?
If you find a fault has occurred with a product please return the item to:
INDOOR ROCK RETURNS DEPT
TOP FLOOR
44 LIGHTBURN ROAD
ULVERSTON
CUMBRIA
LA12 0AU
Make sure you include a covering note with your name/address/contact telephone no. or email address, clearly explain the reason for return along with the outcome you would like ( Replacement,Exchange or Refund ). We endeavour to deal with returns within 3 - 5 working days, however this may extend at busy times of the year. Most importantly we suggest you use a recorded method of carriage to return the goods to us ( check which is appropriate with carrier ). We cannot be held responsible for items lost or delayed in transit on the way back to us.
IS THERE A WARRANTY?
There are no specific warranties given by any of the brands unless stated by the manufacturer. These specialist warranties will be honored during the life of their guarantee under the terms and conditions of the manufacturer.
HOW DO I WASH AND CLEAN IT?
Indoor Rock sell professional products of the highest standard of quality and performance. Almost all of the professional products are produced from the finest and most technical materials available today. These products need special care and should be regularly cleaned following the manufacturers recommended washing instructions or using specialist cleaning products. After cleaning or washing make sure that the product is allowed to dry naturally unless otherwise stated by the manufacturer. Always check the products after cleaning. All of these precautions will prolong the life of the product and ensure that you receive the maximum performance from the item.
See Climbing Cleaning Equipment
Q5) DEFECTIVE AND FAULTY PRODUCTS
A5: Whilst following the manufacturers recommended cleaning instructions and using the product for its intended purpose, generally almost all faults will appear within the first 2 months after purchase. For this reason you may return any faulty item 2 months after the date of purchase. This product would then be inspected for any faults of manufacture and then either returned to the customer if deemed accidental damage/wear and tear, exchanged for new or fully refunded if inspection reveals any fault of manufacture. Under extreme circumstances providing the product does not show excessive wear or neglect, a product may still be defective and you may return the item for an assessment by one of your specialist. These products may take longer to evaluate as often the manufacturers approval or intervention is needed.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
